Global Social Customer Relationship Management (CRM) Software Market by Manufacturers, Countries, Type and Application, Forecast to 2022

Market Research

Social Customer Relationship Management (CRM) Software Market Analysis Report provides market conditions and competition,which provide advantages for entry into new and established industries. This report focused on global and regional market, major manufacturers, as well as the segment market details on different classifications and applications.

“Customer relationship management (CRM) is an approach to managing a company’s interaction with current and potential future customers that tries to analyze data about customers’ history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Scope of the Report:
This report focuses on the Social Customer Relationship Management (CRM) Software in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.

Market Segment by Manufacturers, this report covers
IBM
Jive Software
Lithium
Oracle
Salesforce
Microsoft
Netsuite
Pegasystems
Sap
SugarCRM

Market Segment by Regions, regional analysis covers
North America (USA, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
Social Monitoring and Social Listening
Social Mapping
Social Middleware
Social Management
Social Measurement

Market Segment by Applications, can be divided into
Customer Service and Support
Marketing
Sales
Others

There are 15 Chapters to deeply display the global Social Customer Relationship Management (CRM) Software market.

Chapter 1, to describe Social Customer Relationship Management (CRM) Software Introduction, product scope, market overview, market opportunities, market risk, market driving force;

Chapter 2, to analyze the top manufacturers of Social Customer Relationship Management (CRM) Software, with sales, revenue, and price of Social Customer Relationship Management (CRM) Software, in 2016 and 2017;

Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;

Chapter 4, to show the global market by regions, with sales, revenue and market share of Social Customer Relationship Management (CRM) Software, for each region, from 2012 to 2017;

Chapter 5, 6, 7, 8 and 9, to analyze the key regions, with sales, revenue and market share by key countries in these regions;

Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2012 to 2017;

Chapter 12, Social Customer Relationship Management (CRM) Software market forecast, by regions, type and application, with sales and revenue, from 2017 to 2022;

Chapter 13, 14 and 15, to describe Social Customer Relationship Management (CRM) Software sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source”

“Table of Contents

1 Market Overview
1.1 Social Customer Relationship Management (CRM) Software Introduction
1.2 Market Analysis by Type
1.2.1 Social Monitoring and Social Listening
1.2.2 Social Mapping
1.2.3 Social Middleware
1.2.4 Social Management
1.2.5 Social Measurement
1.3 Market Analysis by Applications
1.3.1 Customer Service and Support
1.3.2 Marketing
1.3.3 Sales
1.3.4 Others
1.4 Market Analysis by Regions
1.4.1 North America (USA, Canada and Mexico)
1.4.1.1 USA Market States and Outlook (2012-2022)
1.4.1.2 Canada Market States and Outlook (2012-2022)
1.4.1.3 Mexico Market States and Outlook (2012-2022)
1.4.2 Europe (Germany, France, UK, Russia and Italy)
1.4.2.1 Germany Market States and Outlook (2012-2022)
1.4.2.2 France Market States and Outlook (2012-2022)
1.4.2.3 UK Market States and Outlook (2012-2022)
1.4.2.4 Russia Market States and Outlook (2012-2022)
1.4.2.5 Italy Market States and Outlook (2012-2022)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.3.1 China Market States and Outlook (2012-2022)
1.4.3.2 Japan Market States and Outlook (2012-2022)
1.4.3.3 Korea Market States and Outlook (2012-2022)
1.4.3.4 India Market States and Outlook (2012-2022)
1.4.3.5 Southeast Asia Market States and Outlook (2012-2022)
1.4.4 South America, Middle East and Africa
1.4.4.1 Brazil Market States and Outlook (2012-2022)
1.4.4.2 Egypt Market States and Outlook (2012-2022)
1.4.4.3 Saudi Arabia Market States and Outlook (2012-2022)
1.4.4.4 South Africa Market States and Outlook (2012-2022)
1.4.4.5 Nigeria Market States and Outlook (2012-2022)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
2 Manufacturers Profiles
2.1 IBM
2.1.1 Business Overview
2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 IBM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Jive Software
2.2.1 Business Overview
2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Jive Software Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Lithium
2.3.1 Business Overview
2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Lithium Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4 Oracle
2.4.1 Business Overview
2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.4.2.1 Type 1
2.4.2.2 Type 2
2.4.3 Oracle Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.5 Salesforce
2.5.1 Business Overview
2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.5.2.1 Type 1
2.5.2.2 Type 2
2.5.3 Salesforce Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.6 Microsoft
2.6.1 Business Overview
2.6.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.6.2.1 Type 1
2.6.2.2 Type 2
2.6.3 Microsoft Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.7 Netsuite
2.7.1 Business Overview
2.7.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.7.2.1 Type 1
2.7.2.2 Type 2
2.7.3 Netsuite Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.8 Pegasystems
2.8.1 Business Overview
2.8.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.8.2.1 Type 1
2.8.2.2 Type 2
2.8.3 Pegasystems Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.9 Sap
2.9.1 Business Overview
2.9.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.9.2.1 Type 1
2.9.2.2 Type 2
2.9.3 Sap Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.10 SugarCRM
2.10.1 Business Overview
2.10.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.10.2.1 Type 1
2.10.2.2 Type 2
2.10.3 SugarCRM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
3 Global Social Customer Relationship Management (CRM) Software Market Competition, by Manufacturer
3.1 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Manufacturer
3.2 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Manufacturer
3.3 Market Concentration Rate
3.3.1 Top 3 Social Customer Relationship Management (CRM) Software Manufacturer Market Share
3.3.2 Top 6 Social Customer Relationship Management (CRM) Software Manufacturer Market Share
3.4 Market Competition Trend
4 Global Social Customer Relationship Management (CRM) Software Market Analysis by Regions
4.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Regions
4.1.1 Global Social Customer Relationship Management (CRM) Software Sales by Regions (2012-2017)
4.1.2 Global Social Customer Relationship Management (CRM) Software Revenue by Regions (2012-2017)
4.2 North America Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
4.3 Europe Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
4.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
4.5 South America Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
4.6 Middle East and Africa Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
5 North America Social Customer Relationship Management (CRM) Software by Countries
5.1 North America Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
5.1.1 North America Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
5.1.2 North America Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
5.2 USA Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
5.3 Canada Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
5.4 Mexico Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
6 Europe Social Customer Relationship Management (CRM) Software by Countries
6.1 Europe Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
6.1.1 Europe Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
6.1.2 Europe Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
6.2 Germany Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
6.3 UK Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
6.4 France Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
6.5 Russia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
6.6 Italy Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
7 Asia-Pacific Social Customer Relationship Management (CRM) Software by Countries
7.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
7.1.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
7.1.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
7.2 China Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
7.3 Japan Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
7.4 Korea Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
7.5 India Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
7.6 Southeast Asia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
8 South America Social Customer Relationship Management (CRM) Software by Countries
8.1 South America Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
8.1.1 South America Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
8.1.2 South America Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
8.2 Brazil Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
8.3 Argentina Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
8.4 Columbia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
9 Middle East and Africa Social Customer Relationship Management (CRM) Software by Countries
9.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
9.1.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
9.1.2 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
9.2 Saudi Arabia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
9.3 UAE Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
9.4 Egypt Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
9.5 Nigeria Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
9.6 South Africa Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
10 Global Social Customer Relationship Management (CRM) Software Market Segment by Type
10.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Type (2012-2017)
10.1.1 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017)
10.1.2 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017)
10.2 Social Monitoring and Social Listening Sales Growth and Price
10.2.1 Global Social Monitoring and Social Listening Sales Growth (2012-2017)
10.2.2 Global Social Monitoring and Social Listening Price (2012-2017)
10.3 Social Mapping Sales Growth and Price
10.3.1 Global Social Mapping Sales Growth (2012-2017)
10.3.2 Global Social Mapping Price (2012-2017)
10.4 Social Middleware Sales Growth and Price
10.4.1 Global Social Middleware Sales Growth (2012-2017)
10.4.2 Global Social Middleware Price (2012-2017)
10.5 Social Management Sales Growth and Price
10.5.1 Global Social Management Sales Growth (2012-2017)
10.5.2 Global Social Management Price (2012-2017)
10.6 Social Measurement Sales Growth and Price
10.6.1 Global Social Measurement Sales Growth (2012-2017)
10.6.2 Global Social Measurement Price (2012-2017)
11 Global Social Customer Relationship Management (CRM) Software Market Segment by Application
11.1 Global Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017)
11.2 Customer Service and Support Sales Growth (2012-2017)
11.3 Marketing Sales Growth (2012-2017)
11.4 Sales Sales Growth (2012-2017)
11.5 Others Sales Growth (2012-2017)
12 Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
12.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue and Growth Rate (2017-2022)
12.2 Social Customer Relationship Management (CRM) Software Market Forecast by Regions (2017-2022)
12.2.1 North America Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
12.2.2 Europe Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
12.2.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
12.2.4 South America Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
12.2.5 Middle East and Africa Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
12.3 Social Customer Relationship Management (CRM) Software Market Forecast by Type (2017-2022)
12.4 Social Customer Relationship Management (CRM) Software Market Forecast by Application (2017-2022)
13 Sales Channel, Distributors, Traders and Dealers
13.1 Sales Channel
13.1.1 Direct Marketing
13.1.2 Indirect Marketing
13.1.3 Marketing Channel Future Trend
13.2 Distributors, Traders and Dealers
14 Research Findings and Conclusion
15 Appendix
15.1 Methodology
15.2 Analyst Introduction
15.3 Data Source”


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